Care Guide, Shop Policies, FAQs

Returns, Refunds, & Exchanges

I AM NOT responsible for any damages USPS may cause. all orders are insured for up to $100, please contact USPS to file a claim. If you are worried about USPS losing or damage your item, please contact me prior to placing your order
I DO NOT accept returns, Refunds or Exchanges. However, please reach out with and questions, comments or concerns! I will always do my best to amend the situation, and continue to offer free repairs on all of my own work!

Shipping Details

All items ship USPS Ground Advantage, with a tracking number sent via email. These typically ship out within 3-5 business days
Custom orders get first priority with me and typically ship out within 1-5 business days (once finished). You will receive tracking via our main form of communication throughout the custom process.
Repairs/Other
Repairs- Did you know that wire wraps may loosen over time? If your item ever needs a repair due to this, long term use, or heavy wear I am happy to do so free of charge! Simply send a message or email with a photo of your item that needs repair to get this process started.
Holds- I understand that life may get in the way of our plans sometimes, for returning customers I am able to hold items for up to 3 weeks -please just communicate! I will not place holds for new customers. This does not apply to custom orders.
It is My Promise to all of my customers that items are securely packaged before shipping.
All of my pendants pass a drop and shake test prior to being listed for sale. This ensures that they are snug in their wire wrapping and will not fall out.

Jewelry Care Guide

Stainless steel is durable, tarnish resistant, and water safe making it suitable for everyday wear. However; natural stones have different care requirements and not every stone is water safe! Here are a few tips to keep your jewelry beautiful:

Keep it shining: use the included microfiber cloth to gently remove fingerprints, oils, and everyday buildup
Avoid Chemicals: It is best to keep any jewelry away from perfumes, lotions and harsh cleaning agents.
Water & Stones: Most stones are water safe- but please avoid soaking any Opals, Selenites or other porous stones in water!
Store with care: Keep stainless steel seperate from other jewelry to avoid scratching your other precious metals.
Handle with care: Each piece is individually handmade, please avoid puling, bending, or rough handling.